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The Implementation Manager is accountable for capturing the scope of and the completion of new business implementations as well ongoing change requests. The Implementation Manager will take on an important role for the business by overseeing every part of the implementation process from the point of sale to launch.
The Implementation Manager requires significant understanding of products and services as well as practical experience in project planning and development. Implementation Manager are well-versed in business operations and the latest project management practices.
Full time hybrid role based out of Louisville, Kentucky location.
Responsibilities
Consults with our clients and internal stakeholders to deliver a comprehensive solutionGuides and drives the client toward the best solution for their business needsAnalyzes existing systems, interface requirements, business processesPartners with clients to understand their business and related needsWorks closely with Implementation Associates and Leads to incorporate new processes, tools and approaches when recommending a Knipper solutionUtilizes broad knowledge to recommend solutions to the client when appropriateUnderstands client business issues and concerns and recommend and implement appropriate solutionInteracts/collaborates with Knipper associates in IT, QA, Ops, and customer serviceProcess mapping to illustrate value stream and best work-flow solution to support scope
Strategic Responsibilities
Assess best course of actions for new launch competing priorities and deliver plans for execution to the leadership teamsPartners with the Leaders across all departments to deliver best in class solutions for the 3PL and Custom Pharmacy Business Units.
People and Resource Management Responsibilities
Is responsible for on-boarding, training and development of their direct reports; Implementation Associates and Implementation LeadsTracks and maintains resource hours and accurately capture billable, non-billable hours for the their hours as well as their director reports and internal business partnersReport to Implementation Director, Client Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they ariseTrains new CS and operations teams on client-specific procedures, technologies, and tools.
The above duties are meant to be representative of the position and not all-inclusive.
QualificationsREQUIRED EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Project Management, Business, Supply Chain, or related fieldMinimum 3 years management experience with 3PL, sample management or other distribution business and fulfillment knowledge is critical3 years’ experience executing multi-faceted programs and meeting client deliverablesExperience in WMS setup and system utilizationExperience working within a regulated industry
PREFERRED EDUCATION AND EXPERIENCE:
Master’s Degree in Business, Supply Chain, or related fieldSystem configuration, setup, and operational knowledge of ERP systems, Pharmacy Management systemsPharmaceutical industry experience with focused competencies in Project Implementation and/or Program Management is highly desirable
KNOWLEDGE, SKILLS & ABILITIES:
Excellent verbal and written communication skillsExcellent communication skills including but not limited to documentation, presentation, and training meeting facilitationExcellent interpersonal skillsExcellent organization skills and detail orientedExcellent analytical and problem-solving skillsExcellent technical skills to include Microsoft Office (Word, Excel, Power-Point, Visio and Outlook) and supply chain information systemsAbility to execute projects within scope, schedule, and budgetAbility to balance multiple priorities to meet expected response deadlinesAbility to establish and maintain effective working relationships with key stakeholdersDemonstrate leadership skills in successfully managing teams and collaboratingDemonstrate ability to influence, direct and guide a teamDemonstrate knowledge of process improvement techniques (work-flow mapping and/or systems diagram mapping)
PHYSICAL DEMANDS:
Location of job activities 100% insideNoise and/or vibrations exposureFrequently reach (overhead), handle, and feel with hands and armsStand and sit for prolonged periods of timeFrequently stoop, kneel, and crouchOccasionally lift, carry, and move up to 20 poundsTRAVEL & AVAILABILITY REQUIREMENTS:
0-15% travelAvailable to provide support during operational hours, as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equsl opportunity employer.
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