Navitus Health Solutions is seeking a Implementation Operations Analyst to join our Implementation department!
The Implementation Operations Analyst is a highly motivated professional with at least 3 years successful implementation experience and solid knowledge of Microsoft Excel, Word, PowerPoint, Visio and SharePoint. Experience with CRM, Smartsheet, NCRx, 3D and various reporting tools are a plus. Ability to analyze and interpret data is required. Business writing experience is a plus. Ability to plan, organize and focus on details is critical. The Implementation Operations Analyst must have strong relationship skills to be able to interact with key operating departments related to growth, business development and operational compliance. The Implementation Operations Analyst will administer implementation tools including, but not limited to analyzing, enhancing, and training CRM, SharePoint, Smartsheet, Portal Manager, Plan Sponsor Portal, Service Desk, etc.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
Deliver to defined department roadmapCreate and maintain implementation tools including all systems and training materialsDesign, manage and maintain executive-level reportingDevelop and provide ongoing training to Implementation TeamReport team metrics including but not limited to the following - Performance Guarantee, weekly client status report, Pre and Post Go Live Client Status report, Post Go Live issue resolution ManagementWork with end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards) while establishing consistencyEnsure data integrity through audit participation and issue resolutionPartner with functional users to develop data analysis tools, including reports and dashboards, to support daily operations and data governanceOther duties as assigned QualificationsWhat our team expects from you?
Bachelor's degree in business, marketing, or related area; or equivalent work experienceKnowledge of Navitus and health care industry required3+ years of implementation experience requiredStrong team orientation, commitment to sales and client service and desire to succeedWillingness to travel as neededExcellent verbal and written communication, presentation and negotiation skills requiredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employeesWe are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending Account
#LI-Remote
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
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