Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Under the direction of the Technical Manager, the Implementation Operations Coordinator will facilitate the day-to-day configuration workload assignments.  The main responsibility of this role is to ensure workload is distributed appropriately among the Implementation Data Analysts and track associated metrics. Work will be measured by achievement of business objectives and progress towards strategic goals leading to improved productivity or profitability.

The Implementation Operations Coordinator exemplifies values and inspires commitment to the company vision and mission, setting the example of leadership for the organization. As key core value, this role acts with integrity while influencing others through involvement in processes and decision making.

Essential Duties and Responsibilities

Facilitates configuration for clients in preparation for implementation.

Identifies resource availability and establishes implementation dates according to client expectations, Teladoc Health revenue goals, and resource availability.

Track availability and utilization forecast against actual unit deliverables and provide management information on these.

Monitor and report of differences between forecast and actual unit deliverables.

Minimize bench time for resources through collaboration across regions or functions to identify suitable roles.

Ensure resource requests are prioritized based on set guidelines and where necessary manage any escalations.

Ensure individual and team unit deliverable targets are achieved.

This position will not access Protected Health Information (PHI) or Personally Identifiable Information (PII)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

1-2 years working experience in a data operations and data entry role.

Attention to detail and accuracy.

Intermediate to advanced Excel proficiency.

Ability to meet deadlines by recognizing best use of time and working with end results very clearly in mind.

Qualifications Preferred for Position

Previous implementation and/or support experience.

Advanced Microsoft Excel Skills.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.