Who we are looking for

In this role as Officer - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

Why this role is important to us

This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

What you will be responsible for

Role Definition:

Managing large projects from the beginning to the end or take over workstreams in complex initiatives

Performing an analysis of internal and external client requests in the project initiation phase

Coordinating deep dives into business requirements to ensure that they are exhaustive and clear to all involved parties

Making a proposal for the project approach

Defining and executing project governance

Developing an accurate timeline of project completion to ensure activities get completed within the assignment’s parameters and manage its execution

Managing project dependencies, risks & issues

Monitoring and controlling project progress

Performing administrative tasks as required (e.g. budget, resource allocation, resource monitoring)

Supporting project documentation tasks and project reporting

At Officer level we require strong leadership and advanced skills in areas such as:

Leading and supporting workstreams in large projects

Making a proposal for the project approach

Defining and executing project governance

Developing an accurate timeline of project completion to ensure activities get completed within the assignment’s parameters and manage its execution

Managing project dependencies, risks & issues

Monitoring and controlling project progress

Performing administrative tasks as required (e.g. budget, resource allocation, resource monitoring)

Supporting project documentation tasks and project reporting

Demonstrated ability to manage, coach and influence colleagues and virtual team members. 

Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Officer Alpha Operations Client Pathways role will possess and/or be able to demonstrate:

10 years + experience in financial services presently in a leadership role, having been involved large scale transformation roles.

Understanding of the Corporate Investment Banking landscape, with experience leading transformation initiatives within Financial Services

Strong Stakeholder and Relationship Management skills

Operations experience program managing large scale initiatives and implementations

Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management

Creative and analytical ability in problem resolution and troubleshooting

Collaborative leadership and work style

Additional requirements

Openness to business travel where required

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/career

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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