Who we are looking for
In this role as Officer - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients. While this role is advertised to be in Bangalore we are open to considering candidates who are also based in Mumbai or Coimbatore
Why this role is important to us
This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.
What you will be responsible for
Role Definition:
Managing large projects from the beginning to the end or take over workstreams in complex initiatives
Performing an analysis of internal and external client requests in the project initiation phase
Coordinating deep dives into business requirements to ensure that they are exhaustive and clear to all involved parties
Making a proposal for the project approach
Defining and executing project governance
Developing an accurate timeline of project completion to ensure activities get completed within the assignment’s parameters and manage its execution
Managing project dependencies, risks & issues
Monitoring and controlling project progress
Performing administrative tasks as required (e.g. budget, resource allocation, resource monitoring)
Supporting project documentation tasks and project reporting
At Officer level we require strong leadership and advanced skills in areas such as:
Leading and supporting workstreams in large projects
Making a proposal for the project approach
Defining and executing project governance
Developing an accurate timeline of project completion to ensure activities get completed within the assignment’s parameters and manage its execution
Managing project dependencies, risks & issues
Monitoring and controlling project progress
Performing administrative tasks as required (e.g. budget, resource allocation, resource monitoring)
Supporting project documentation tasks and project reporting
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
The candidate for the Officer Alpha Operations Client Pathways role will possess and/or be able to demonstrate:
10 years + experience in financial services presently in a leadership role, having been involved large scale transformation roles.
Understanding of the Corporate Investment Banking landscape, with experience leading transformation initiatives within Financial Services
Strong Stakeholder and Relationship Management skills
Operations experience program managing large scale initiatives and implementations
Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
Creative and analytical ability in problem resolution and troubleshooting
Collaborative leadership and work style
Additional requirements
Openness to business travel where required
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