C.H. Robinson is hiring an **Implementation Project Consultant** to join our team. In this role, you will manage the technical integration and system setup for implementation projects from conception to go-live and support (sales to operations). You will primarily focus on onboarding new business but will also support projects for existing customers as needed and provide expertise in your area. Your daily tasks will include documenting customer requirements, coordinating regularly with the Project Manager, collaborating with Technology resources to integrate customer systems electronically, configuring systems, and communicating project progress. Ideally, we are looking for someone based in Chicago, IL, who can work in the office three days a week and remotely two days a week. This may change based on business needs. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: + Serve as the technical liaison between customer project teams, including their technology teams, and internal development resources + Document customer requirements, identify system gaps, and define technical requirements for business-to-business communication + Facilitate project meetings with internal and external teams + Capture current processes, design future-state solutions, and create process maps for integration + Identify process improvement opportunities and document role and responsibility changes + Develop and execute a testing plan with the customer + Create training materials and conduct training sessions + Coordinate with the Project Manager to maintain project timelines, deliverables, and resource requirements + Support tool development, helpdesk ticket management, and knowledge transfer to the customer account team + Provide guidance to new team members, ensure compliance with policies, and support business development efforts as needed **QUALIFICATIONS** Required: + Bachelor’s Degree from an accredited college/university + A minimum of 2 years of technical project management experience + Prior experience working with customers, vendors, or carriers + Previous experience with TMS software + Flexible hours (some weekend/late hours may be required) + Up to 20% travel may be required (domestic and/or international) Preferred: + Basic facilitation skills, including relationship management, presentation, discussion, documentation, and accountability + Proficient in Microsoft Office Suite + Strong analytical and problem-solving skills + Proven ability to design, develop, and deliver presentations for internal and external audiences at all levels + Ability to collaborate effectively with subject matter experts across all levels, both internally and externally + Understanding of key business drivers and ability to apply this knowledge to accomplish work + Ability to solve problems and analyze potential solutions using technical experience, judgment, and established precedents + Capable of explaining complex information clearly in straightforward situations + Committed to fostering a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. **Compensation Range** $79,800.00 - $124,300.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Equal Opportunity and Affirmative Action Employer** C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Affirmative Action Employer/EOE/M/F/Disabled/Veteran **Benefits** **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Two medical plans (including a High Deductible Health Plan) + Prescription drug coverage + Enhanced Fertility benefits + Flexible Spending Accounts + Health Savings Account (including employer contribution) + Dental and Vision + Basic and Supplemental Life Insurance + Short-Term and Long-Term Disability + Paid and floating holidays + Paid time off (PTO) + Paid parental leave + Paid time off to volunteer in your community + Charitable Giving Match Program + 401(k) with 6% company matching + Employee Stock Purchase Plan + Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .