Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERP™ platform. Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities. Job responsibilities include: + Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements + Develop customer specific implementation scope and project timeline + Create detailed project implementation plans + Serve as the lead contact for daily customer interactions and implementation activities + Lead and support all aspects of customer implementations + Determine customer requirements through consultation and business process analysis + Implement and deploy solutions using the Bizowie Cloud ERP application + Diagnose, research and analyze customer issues and requests + Create and help customers formulate training documentation / SOPs + Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training + Develop, track and report key implementation progress metrics + Prioritize and escalate issues when needed for adequate support and customer next steps + Lead data collection activities to ensure the customer has adequate time and strategy for extraction + Coach and mentally prepare customers for a successful go live + Develop/modify existing implementation best practices, procedures and standards + Stay current on new system releases and functionality Qualifications: + 2+ years experience in ERP consulting + Self-starter with the ability and willingness to learn complex products and business processes + Not afraid to have hard conversations with customers when needed + Disciplined approach to setting customer expectations and fostering accountability + Exceptional critical thinking skills + Highly technically adept, experienced with web applications + Excellent verbal and written English communication + Experience with accounting concepts, manufacturing/distribution a plus + Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens) Location: + Pittsburgh Strip District (onsite) Powered by JazzHR