The Implementation Specialist (IS) is a critical role in the software training process as he/she is responsible for delivering high quality training of all Censis applications. An (IS) will work with facility staff and management to provide end user training in the field and virtually. This position also requires the (IS) to assist with customer data and technical hardware testing in preparation of any upcoming training. Communication within the Customer Establishment department is a crucial part of this role. The position requires strong interpersonal and communication skills, the demonstrated ability to work effectively in a team environment, as well as the ability to work independently to deliver solutions on time. Support of internal departments as required/assigned.
Responsibilities:
Develop in-depth understanding of the Censis product suite; a SaaS based end to end solution. This includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules. Develops implementation strategies; identifies and evaluates installation problems. Trains clients on all features and benefits of Censis products. Builds enthusiasm and excitement for the product. Provides demonstrations and in-services as needed at client sites and virtually. Completes training checklists, daily reports and implementation reports needed during implementation. Participates in software upgrade training. Identifies installation problems, software bugs and /or necessary software modifications to Product Development. May assist with installing and uninstalling hardware during operational readiness validations. This may require the ability to physically lift up to 25 lbs. Establishes and maintains client satisfaction during the implementation training process. Actively participates in any project task required. Responsible for maintaining expertise in hardware installation and/or troubleshooting including but not limited to PC’s, printers, label printers, scanners, PDA’s, etc. Proactively learns new features for all Censis products. Demonstrates great attention to detail in the building container definitions. Competent in both electrochemical and laser marking technologies; mark and identify/commission instruments. Demonstrates competence in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload. Completes annual performance review. Completes performance and development goals. Internal Support of other Departments as required/assigned; performs other duties as required. If not previously certified as a sterile processing professional, will work towards the Certified Central Sterile Vendor Partner (CCSVP) certification to prove knowledgeable in the Sterile Processing environment. Travel requirement up to 75%. This includes travel to different facilities on a weekly basis from Monday to Friday.
Qualifications:
Required
Exceptional presentation and communication skills. Familiarity and ease with computer systems. Well organized and detail oriented. Self-Motivated individual.Preferred:
Certified in Sterile Processing of surgical instruments. Experience implementing systems in healthcare environments. Experience with Microsoft Office Applications. 1-2 years Sterile Processing experience with knowledge of Surgical instruments nomenclature. Experience with Salesforce and/or other project management software.
Education:
Bachelor degree in Business, Information Systems or equivalent experience.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.