Navitus Health Solutions is seeking an Implementation Specialist to join our Implementation department!
The Implementation Specialist is a highly motivated professional with solid knowledge of Microsoft Excel, Word, PowerPoint, and Visio. Experience with CRM and various reporting tools are a plus. Ability to analyze and interpret data is required. Excellent oral and written communications is required. Business writing experience is a plus. Ability to plan, organize and focus on details is critical. The Implementation Specialist must have strong relationship skills to be able to work with the client team members and the subject matter experts within Navitus, which will be key to a successful implementation. Excellent communication skills are necessary to ensure all team members are kept well informed of the requirements.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
Build client profile utilizing implementation tools (SharePoint, CRM, Smartsheet, etc.) based on business sold and outlined in RFP and contractDevelop kick off materials for the purposes of requirements gathering and discoverySome travel may be requiredIdentify and capture decisions, risks, issues, and action items regarding implementations and publish to the internal and external project sitesReview and translate client plan documents and capture all requirements in the standard project toolsCoordinate for regularly scheduled internal and external project status meetings capturing meeting notes and follow up itemsMonitor and manage escalated client issues, member issues, project issues, etc. as identified or requested by the client through the support of the Navitus subject matter experts and make required outreach for path to resolutionActive participant in active Go Live claims monitoring, identify issues and triage issues. This requires working on Go Live and other non-business days as neededCompile lessons learned post Go Live and partner with respective internal teams to develop solutions to enhance process improvementOther duties as assigned QualificationsWhat our team expects from you?
Education: Bachelor's degree in business, marketing, or related area; or equivalent workKnowledge of PBM or health care industry preferredAbility to work independently and prioritize work to meet client and internal needsStrong team orientation, commitment to sales and client service and desire to succeedWillingness to travel as needed to meet client requirementsExcellent verbal and written communication, presentation and negotiation skills requiredPC skills; Microsoft Office, Email, and InternetParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employeesWhat can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending AccountEducational Assistance Plan and Professional Membership assistanceReferral Bonus Program – up to $750!#LI-Remote
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