We are seeking a motivated and energetic individual committed to ensuring the seamless implementation of LANDAUER® services. The Implementation Specialist will engage with internal cross-functional teams and clients email to ensure a successful account and service setup.   

Key Responsibilities Learn and understand all standard work associated to implementing LANDAUER® services.  Coordinate with cross-functional teams to ensure timely and successful implementation of account setups.  Configure software systems to align with client requirements and specifications. Provide comprehensive training sessions for clients and end-users to ensure proper usage and adoption of the systems. Create and distribute user manuals, training materials, and documentation.

Qualifications

Educational Background: Possess an associate's, bachelor's degree, or equivalent work experience to effectively support and understand customer needs.  Analytical Skills: Demonstrate strong analytical and problem-solving abilities to quickly address and resolve customer issues.  Customer Interaction: Exhibit courtesy, patience, and engagement when communicating with customers over the phone to foster a positive experience.  Technical Proficiency: Show proficiency in learning and applying new computer technology to enhance customer interactions and service efficiency.  Adaptability: Be adaptable and flexible to meet the evolving requirements of customers and the team, ensuring responsive and personalized service.  Attention to Detail: Apply meticulous attention to detail and organizational skills to manage customer information and interactions accurately.  Product Knowledge: Be capable and willing to acquire thorough technical knowledge of all product lines, reporting systems, manufacturing processes, and laboratory functions to better assist customers.  Communication: Excellent verbal and written communication skills. Project Management: Demonstrate experience in managing multiple projects simultaneously, with excellent coordination and organizational skills, keeping customers well-informed of progress.  Software Proficiency: Have experience with various software programs (e.g., Microsoft Word, Excel, Outlook, Internet browsers) to streamline customer service tasks. 

 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.