Position Overview:
***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL
The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside healthcare payer clients, team members analyze their data and print fulfillment needs, configuring the Zelis system to ensure efficient composition and processing. This role entails configuring Zelis systems for various services, including Explanation of Benefits, Letters, Payments, and ID cards, utilizing both paper and electronic formats.
Additionally, the Implementation Support Specialist tackles project-specific tasks, while actively contributing to the team by identifying barriers and offering solutions through training and collaboration with internal resources.
Key Responsibilities
Facilitate client calls to learn about the needs of the implementation and help solution for the project
Apply technology and Zelis product knowledge to assist with addressing client needs
Design payer communication documents or ID cards
Perform double checks for accuracy before turning testing output back to client
Utilize Jira for creating & monitoring tasks and keeping team members informed of progress of assigned tasks
Maintain secure users and perform annual security audit, under the supervision of Manager of Implementation
Collaborate with Implementation Team on internal enhancements for efficiencies and cost saving opportunities
Prioritize assigned tasks based on Go Live Date and revenue, with assistance from Manager of Implementation
Required Qualifications
Must live within 100 miles of our St Louis, MO or St Petersburg, FL location
High School diploma or equivalent GED
4+ years of work experience in an office setting
Preferred Qualifications
BS or BA degree in Computer Science, Engineering, or other technical degree
3+ year's experience working in the Healthcare Industry
Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials
Ability to understand and utilize web-based applications for project management and client business to business applications
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
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