About the Team The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering with teams to establish the critical relationship between DoorDash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform. About the Role We are looking for an Implementation Team Lead to lead our Canadian Implementation Associate Team based in the US for our Canadian Alcohol merchants. The Implementation Team owns the Merchant journey from the sales cycle, all the way through go-live to post-launch review. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Department Lead, the Implementation Manager takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and collaborates with partners to enhance processes. You’ll report into the head of Implementation on our New Team where you’ll have direct access to all you’ll need to grow your career to the next level. We expect this role to be a mix of time spent remotely and in-office, with the ability to travel as needed for in-person collaboration through trainings, offsite events, team-building events, and other business-related activity. You’re excited about this opportunity because you will… + Manage and align team performance with OKRs and departmental goals + Lead efforts to improve and scale daily operations, making operations more efficient. + Oversee and run pilot projects within your team to implement new strategies. + Create a strong Merchant experience and set Merchants up for success + Collaborate with Pre-Sales and Merchant Services on process and unique cases We’re excited about you because… + You have 3+ years of people management or supervisor experience, demonstrating leadership + You have 5+ years of experience in customer success, account management, onboarding, or other related fields + You have demonstrated a commitment to building team cultures where making room at the table is paramount + Experience maintaining an organized and up-to-date pipeline of opportunities and you can organize content in a way that is easily digestible + Experience with detailed operational flows and data Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144) About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.