The Implementation Engineer, Communications will be responsible for working as a member of the C Spire Business Implementation team to deliver managed service solutions for our clients through the lifecycle of the implementation project. This position will focus on the engineering and deployment related to the Managed Services products and services portfolio. These responsibilities include but not limited to design evaluation, technical project plan creation, equipment/service provisioning and configuration, documentation, troubleshooting, and technical operations. The engineer will embrace technical challenges with creativity and must have an ability to act as a trusted advisor to our customers via both phone and written communication.
The Managed Service Portfolio technology areas provided via on-premises, datacenter colocation, or private/public cloud environments are the following:
Microsoft 365 Email and CollaborationServer/Application infrastructureSecurity and Data Network infrastructuresData Protection: Backups, and Disaster Recovery“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
A relentless obsession to be the best in our industryA winner mentality determined to outsmart and outdo competitorsA single-minded commitment to unbeatable customer experiencesAn unapologetic passion for innovation and technologyAn uncompromising drive toward continuous improvementA steadfast devotion to doing the right thing the right wayA deep-seated dedication to accountability and ownership Responsibilities Produce high quality managed service implementation outcomes that are sold to the customers. Must be able to appropriately assess and develop migration plans for services that are sold to the customer.Perform managed service hardware/software/services component provisioning, configuration, and deployment of customer’s computing infrastructure within Cloud/Hybrid Cloud, Data Center, or customer sites.Follow implementation guidelines, processes, and procedures to ensure service delivery standards and quality are upheld, customer satisfaction is achieved, and appropriate documentation is published for on-going customer supportability.Contribute to improving the Implementation team’s workflows, toolsets, product offerings/technologies, and process automation. Adhere to project scope, deliverables, real-time labor hour time entries and work performed documentation, proactive issues management, and timeline parameters. Communicate promptly and effectively with project managers, clients, and internal staff to ensure expectations are set and current work effort and service deliverable(s) statuses and/or issues are known. Stay current and abreast of industry technology advancements/changes to improve C Spire’s service portfolio and technical operations. Qualifications REQUIREDDemonstrates a level of competency in provisioning, migrating, and supporting several the following technologies:Microsoft 365 and Office 365 platformEmphasis on Exchange OnlineExchange Online Protection & Defender for Office 365Azure Active DirectoryHybrid Active Directory Topologies & Azure AD ConnectMicrosoft Intune MDM/MAMDNS ManagementMicrosoft 365 Security & ComplianceHybrid Exchange ServerWindows Server 2008 R2 through 2019Exchange Server 2010, 2013, 2016Ability to prioritize and be productive in a fast-paced environmentStrong troubleshooting skills including the ability to identify and resolve challenging situations in a timely mannerExcellent written and verbal communication skillsOutstanding service and response time working with clientsPassion for learning technologies and curious for new ideasFlexibility to be available for scheduled night and weekend implementation projects when requiredPREFERREDThe ideal candidate may possess one or multiple technical certifications from Microsoft3+ years as a systems administrator or engineer responsible for Managed Service Provider (preferred) or EnterpriseBachelor’s degree or Associate degree with relevant work experience is preferred Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. Application FAQs
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