The Role

Singular seeks an experienced Implementation Manager to drive technical excellence for our mid market clients. As an Implementation Manager, you will guide clients through a structured onboarding journey, from initial account creation to technical onboarding completion through handoff to the customer success and support teams. This role demands a unique blend of deep product understanding, technical acumen in web and mobile SDK technologies, APIs, and analytics platforms. You'll serve as the primary technical advisor for global clients while collaborating extensively with internal teams to shape product direction and deliver outstanding customer outcomes. The position offers significant professional growth through daily engagement with industry-leading clients and cross-functional teams. Success in this role requires a strong technical foundation, excellent communication skills, and a proven track record of cross-departmental collaboration. Previous experience across multiple business functions is highly valued, as you'll be instrumental in bridging technical solutions with business objectives.

What you'll do

Serve as primary point of contact during client onboarding

Manage support tickets and resolve technical issues

Conduct client training sessions and product demonstrations

Document solutions and maintain knowledge base

Research and debug client implementation challenges

Guide clients through SDK integration process

Validate implementations and test use cases

Collaborate with engineering for issue escalation

Contribute to product documentation and guides

Work with Support, Product, and Engineering teams

Participate in workflow optimization

Share insights for product improvement

Support knowledge sharing initiatives

Who you are

Fluent English (verbal and written) – a must

Ability to self-manage time and prioritize tasks accordingly

Strong problem-solving abilities

Service and Detail-oriented mindset

Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness

Aptitude to multitask with a high volume of tasks

Team player with solid communication and presentation skills

Ability to explain technical concepts clearly

Demonstrates a patient and empathetic approach to client needs

What you'll need

3-5 years in implementation or client support within SaaS environments

Understanding of mobile app development (iOS/Android) fundamentals

Basic knowledge of REST APIs and ad technologies

Familiarity with SQL and database concepts

Working knowledge of attribution methodologies

Experience with technical troubleshooting

Bachelor's degree in Computer Science or equivalent practical experience

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.