Position: Import Clerk

Job Description:

Forward Air is looking for a capable and dedicated individual to work as an Import Clerk. The Import Clerk is responsible for performing the clerical import/export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She/he must have excellent organizational skills handling files, time management and the ability to meet deadlines.

Core Responsibilities & Duties:

Answer incoming customer calls and provide detailed information Accustomed to working with international paperwork Data entry on shipment tracking for import and export shipments Must be comfortable issuing IT to US Customs Familiar with ocean imports and ocean exports Provide support for tracking shipments and communication progress Maintain files in order and as outlined in the operations procedures and policy manual Consistently monitor e-mail requests and provide detailed information in a timely fashion Regular and dependable attendance Other duties as assigned

Qualifications:

Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with employees and managers Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast-paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc. Ability to perform general administrative duties; file, perform data entry, photocopies, etc.  
  Ability to handle heavy workload and work well under pressure Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.) High school diploma or GED equivalent Must be able to pass basic hazardous materials training

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast-paced environment Strong verbal and written communication skills Experience with AS400 operating systems is a plus Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

 Forward Air is an Equal Opportunity employer.

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