Overview Assists the IMS department with various assignments and projects while advancing knowledge of information technology and career opportunities within the field. Responsibilities Essential Duties and Responsibilities Observe IMS operations to gain an understanding of job responsibilities and opportunities in the field. Attends meetings as an additional learning opportunity and avails themselves to other learning opportunities as they become available. Assist in answering incoming calls and resolving basic end-user inquiries/problems. Answers calls in a courteous manner and documents calls per department protocol Assists in stocking inventory and dissemination/delivery of equipment Assists the department with short term and special projects as assigned Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School diploma or equivalent. Currently enrolled in college program in an information technology curriculum. Certification and Licensure No certification required Skills and Abilities Good analytical skills Excellent writing/communication skills Excellent interpersonal skills Special Physical Demands While performing the duties of this job, the employee is frequently required to sit stand and walk. The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Level of Supervision Regular supervision as duties are assigned