Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Key Responsibilities

Experience in telecoms industry within a mission critical environment  Excellent Knowledge of IMS solution is needed  Strong knowledge in networking  and TCP/IP based communication. Strong Knowledge in Containers / CNF & Virtualizations / VNFs.  Previous experience in supporting Core products and mission critical systems.  Good communication skills both written and verbal in the English language.  A strong desire to learn and keep on learning. Both from classroom instruction, mentoring and coaching from seniors and self-learning.  A strong, broad knowledge and understanding of Networking and how networks operate  Strong analytical and problem solving skills.  Ability to communicate technical information and concepts in a simple manner  Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.  Proactive approach with a can-do and will-do attitude at all times.  Flexibility to travel if required  Willingness to work in shifts if needed (15:00 – 23:00 Monday to Fridays several times per Quarter).

Job Requirements

Experience in telecoms industry within a mission critical environment  Excellent Knowledge of IMS solution is needed  Strong knowledge in networking  and TCP/IP based communication. Strong Knowledge in Virtualizations and NFVs.  Previous experience in supporting Core products and mission critical systems.  Good communication skills both written and verbal in the English language.  A strong desire to learn and keep on learning. Both from classroom instruction, mentoring and coaching from seniors and self-learning.  A strong, broad knowledge and understanding of Networking and how networks operate  Strong analytical and problem solving skills.  Ability to communicate technical information and concepts in a simple manner  Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.  Proactive approach with a can-do and will-do attitude at all times.  Flexibility to travel if required

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.