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Job Description:

IMT Coordinator is responsible for the overall operational support and inventory management of assigned Post Sales SPLUS clients.  Day-to-day customer contact for business requirements, operational process development and documentation, escalation management and RCCA review, special projects/requests, and inventory management.  Has multiple accounts of average complexity and provides backup support for other employees as needed.

Responsibilities includes but not limited to:

Warehouse Special ProjectsSet up and Maintain Order Entry Module Specifics for each CustomerSet up and Maintain Inventory Module Specifics for each CustomerInventory Research and ReconciliationDaily Inventory ControlSystem Adjustments on incorrect On Hand Balances (after Research & Reconciliation)Warehouse Resource for Instructions, Training, and Go-To SupportCustomer Annual and/or Performance Driven Physical InventoriesCall Center Resource for Instructions and Go-To SupportCustomer “One-Stop-Shopping” Escalation PointCustomer Ad-Hoc Reporting RequestsCustomer Operational Change NotificationsOperational Compliance Conference Calls

Qualifications and Skills:

College level or aboveStrong Stakeholder/customer management skills - direct – phone, emails, and conference calls even at managerial levelProficient customer services skillsSolid attention to detail and high level of accuracyProven analytical skillsGood verbal, listening and communication skillsGood MS skills including Excel, Word, PowerPoint & OutlookAbility to present, communicate initiatives and results.Relevant working experience with Supply Chain Logistics, preferably Post Sales network environment.

Employee Type:

Permanent

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