Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

A career in our Service Operations Strategy practice, within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what’s possible, and turning that into a reality. We assist in transforming operations from the way organisations engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

Our team helps organisations improve their customer operations by harmonising the customer interface, customer engagement, service delivery, and back office operations. As part of the team, you’ll help develop strategies that increase operational efficiency and optimise our clients service operations.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:

- Our consultants work with client’s leadership teams and drive strategic and operational initiatives, implement innovative solutions, measure results and
ensure performance meets desired targets.
- Job responsibilities include activities driven towards producing results, working directly with client teams, preparing work plans, facilitating client teams across levels to ensure alignment and decisions, supporting proposal and business development, and participating in other firm building activities.
-Work as part of a team of solution designers assisting clients solve their complex business problems from strategy to execution. 
- Play key role in all aspects of client engagement including data gathering, hypothesis development, analysing and synthesizing data to draw insights,
design solutions and drive implementation.
. 

Mandatory skill sets: - Essential Skills:

1. The role requires front ending client engagement,
leading client cross-functional teams and
interaction with senior management stakeholders

Preferred skill sets: - Desirable Skills:

1. Deep understanding of functional processes, KPIs, drivers for performance

2. Good understanding of the regulatory and compliance requirements, including exposure to managing cGMP compliance 
3. Deep analytical and quantitative problem solving capabilities  
4. Strong communication (written and oral) skills 
5. Ability to lead cross-functional teams  
- Good to have:
1. Experience with digital technologies and process automation   
2. Prior consulting experience 

Years of experience required: 3+ yrs

• From Consulting Firms/ Experience
• Experience in leading large transformational projects
and large teams
• Experience in managing projects end-to-end and
leading consulting teams.

Education qualification: - MBA from a premier business school with

exceptional academic track record

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP HANA

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Budgetary Management, Business Analysis, Business Development, Business Process Improvement, Business Transformation, Change Management, Communication, Customer Relationship Management, Customer Strategy, Emerging Technologies, Emotional Regulation, Empathy, Financial Management, Inclusion, Intellectual Curiosity, Management Consulting, Market Trends, Optimism, Organizational Development (OD), Organizational Management, Process Improvement, Project Budgeting {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date