About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.The Opportunity:
The Room Service Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, the In-Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests’ rooms. The friendly and courteous voice of the Room Service Order Taker receives all guest requests for an In-Room Dining experience. The Room Service Order Taker is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists. This position makes recommendations to accommodate guests’ preferences and dietary restrictions. The Room Service Order Taker oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards. The Room Service Coordinator / Order Taker is the front line for the room service department and interacts directly with our Four Seasons guests who wish to order food and beverages to be delivered directly to their rooms.
Job duties include;
Is responsible for taking all orders accurately and entering orders into the MICROS point of sale system
Will be knowledgeable of all menu items and be able to answer any questions our guests may have
Will confirm additional meal requirements such as allergies, dietary needs, and special requests and communicate these to the culinary team
Will notify guests and management of delays in service delivery
Will maintain clean and organized work areas throughout their shift
Will complete all opening and closing reports including MICROS and amenity reports
Processes all payment methods
Will promote a safe work environment and follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
Will ensure uniform and personal appearance are always clean and professional
Will maintain confidentiality of guest and proprietary information, and protect company assets
Will engage with all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation
Will speak with others using clear and professional language, and answer telephones using appropriate etiquette
Will develop and maintain positive working relationships with others, and support the food and beverage team to reach common goals
Will ensure adherence to quality expectations and standards
Who We Look For:
We are looking for an individual who poses an affinity for guest service! Attention to detail, the ability to problem solve and multitask are required. This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The Room Service Order Taker ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up. The ideal candidate will also have solid food and beverage knowledge, a pleasant voice and a positive attitude.
Qualifications:
The ideal Candidate will have:
Previous Food & Beverage experience, hotel/resort experience preferred, not required.
Will stand, sit, or walk for an extended period of time
Will move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
Able to cope with stress and work in a high volume operation
Must be able to prioritize and multi-task
Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays.
Valid Maricopa County Food Handlers Card.
Benefits Four Season Employees Enjoy:
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Visa Requirements:
US work authorization is required.