Job Description

The In-House Marketing Supervisor is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.

Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions. Manage representative performance standards and penetration. Maintain site penetration above approved levels without generating guest complaints. Maintain gifting cost below approved or budgeted levels. Hold weekly meetings with all associates to address procedures, policies, issues and programs. Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline. Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met. Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.