In-Life Customer Success Manager Job Description: We are searching for a Customer Success Manager at Sage. The In-Life Customer Success Manager (CSM) serves as a trusted advisor and advocate for our customers to ensure their success from purchase to the going live on Sage Software. In this role you will help implement a collaborative sales motion with the partner that allows for high customer SAT, drives product adoption, and ensures customer success in gaining value from their Sage investment. Key Responsibilities: • Proactively manage the success of a portfolio of customers to ensure that they are realizing consistent value from their Sage partnership. • Build and foster strong relationships with the partner channel to maintain alignment on implementation schedules • Drive customer adoption and build confidence in the new processes and solutions they are implementing • Collaborate with partner, support, product and engineering teams to address customer concerns and mange expectations. • Consult with customers regularly to check in on progress and uncover ways to deepen their relationship with Sage • Own the outcome of your portfolio of customers including adoption and retention • Demonstrate enthusiasm about the opportunity to help customers daily. • Act as the voice of the customer when relaying feedback about product or services. Minimum qualifications: • 2+ years in a Customer Success Management role at a SaaS company. • Demonstrated ability to manage a large portfolio of SMB customers across various points in the customer journey. • Excellent written and verbal communication skills. • Organized with a high degree of attention to detail and follow-through • Self-Motivated and able to be proactive in solving problems • Process oriented with comfort using systems to track and report activities • Aptitude for learning software and comfort with fast paced environment. • Prior experience using Customer Success Software such as Gainsight, experience working with ERP systems preferred. Plenty of perks: • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage: Careers homepage -https://www.sage.com/en-us/company/careers/ Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page -https://www.linkedin.com/company/sage-software #LI-RM1 Function: Sales Country: United States Office Location: Lawrenceville Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.