Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Responsibilities:

Follow PwC ITSM processes to review and handle ServiceNow requests for new integrations in Salesforce and Marketing.  Implement the onboarding process for new and existing integration requests. Adjust and follow the rulebook and discuss with territory stakeholders to manage expectations, requirements and operational aspects.  Document use cases appropriately for future audits and review.  Knowledge of Salesforce administration, Marketing cloud familiarity, API methods, connected app configurations, SOQL, workbench, etc.  Proficiency and familiarity with how service accounts work and how permissions are administered or provisioned. Knowledge of business functions and the data model is essential.  In terms of monitoring -  tenant health, integration end points, following SoPs, using datadog (or similar) is important.  Handle technical operations aspect of service account and permissions.  Work with Technical operations team and stakeholders to troubleshoot connectivity issues or any other errors. Knowledge of Postman or related tools is required.  Ability to learn quickly, communicate effectively, document details effectively.  Ability to discuss and communicate with leaders in various territories and collaborate.  High level understanding of environment strategy, maintenance and knowledge of sandboxes, pipelines, data protection/governance in terms of compliance is important.  Understanding of tasks required for sandbox refreshes, devops, Marketing cloud connect, Azure, Azure DevOps are a big plus.  Familiarity and knowledge of CRM Analytics (formerly, Einstein Analytics), Mulesoft, Salesforce data loader, MC packages, Marketing Cloud roles, AIS and Azure based services, Salesforce data cloud, OneTrust consent app, are a big plus.  

Mandatory skill sets:

Salesforce Administration, SOQL, Salesforce Marketing cloud

Preferred skill sets:

Strong time management skills. Attention to detail Demonstrated ability to handle and prioritize simultaneous requests Communication skills (verbal / written), Analytical thinker with strong problem-solving skills Positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed 

Certifications: ITSM certs, Salesforce Admin certs, Project management certs are a plus.  

Years of experience required:

7+ yrs

Education qualification:

B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce Administration

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Coaching and Feedback, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Professional Courage, Relationship Building, Risk Compliance, Self-Awareness {+ 5 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date