In Room Dining Amenity Server
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION
This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant’s duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
RESPONSIBILITIES
Guest Satisfaction
Ensures the delivery of the brand promise and always provides exceptional guest service.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Operations
Perform opening and closing duties for each shift
Stock mini bar cart according to daily fill requirements
Ensure Minibars are clean and presentable for incoming guest’s arrivals.
Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies.
Maintain, track and complete daily worksheet of mini bar stock.
Track inventory and communicate with order-taker to ensure guests are charged correctly for what they consume.
Ensure products in minibar are not expired and take proper procedures to remove those products.
Maintains par stocks of all equipment and guest supplies as required. Inform Manager/Supervisor on items that are low for ordering.
Report all minibar concerns to management including any guest issues.
Perform any other duties that may be assigned.
While in guests rooms, communicate with IRD for any tray removal.
Ensures no entry to any guest room with “Do-Not-Disturb” sign. Communicate with Order-taker on all DND rooms.
Return and put away any left-over supplies to their designated area.
Ensure that cart is cleaned and is in proper working order at the end of every shift.
Based on operational needs, performs duties in IRD such as a server and/or assisting with deliveries of amenities when needed.
Have basic knowledge of other outlets and their operating hours.
Carry out the service to the highest professional standards in a genuine and intuitive manner.
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
Ensures that Rosewood standards are implemented and followed.
QUALIFICATIONS
6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
Fluent spoken and written in English
Background in upscale free-standing restaurant or Food & Beverage operations preferred
Familiarization with Forbes standards is preferred
Conversant with all aspects of the Micros System preferred
Fluent spoken and written in English
High School Diploma.
SALARY:$14.00 per hour
This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant’s duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
RESPONSIBILITIES
Guest Satisfaction
Ensures the delivery of the brand promise and always provides exceptional guest service.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Operations
Perform opening and closing duties for each shift
Stock mini bar cart according to daily fill requirements
Ensure Minibars are clean and presentable for incoming guest’s arrivals.
Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies.
Maintain, track and complete daily worksheet of mini bar stock.
Track inventory and communicate with order-taker to ensure guests are charged correctly for what they consume.
Ensure products in minibar are not expired and take proper procedures to remove those products.
Maintains par stocks of all equipment and guest supplies as required. Inform Manager/Supervisor on items that are low for ordering.
Report all minibar concerns to management including any guest issues.
Perform any other duties that may be assigned.
While in guests rooms, communicate with IRD for any tray removal.
Ensures no entry to any guest room with “Do-Not-Disturb” sign. Communicate with Order-taker on all DND rooms.
Return and put away any left-over supplies to their designated area.
Ensure that cart is cleaned and is in proper working order at the end of every shift.
Based on operational needs, performs duties in IRD such as a server and/or assisting with deliveries of amenities when needed.
Have basic knowledge of other outlets and their operating hours.
Carry out the service to the highest professional standards in a genuine and intuitive manner.
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
Ensures that Rosewood standards are implemented and followed.
QUALIFICATIONS
6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
Fluent spoken and written in English
Background in upscale free-standing restaurant or Food & Beverage operations preferred
Familiarization with Forbes standards is preferred
Conversant with all aspects of the Micros System preferred
Fluent spoken and written in English
High School Diploma.
SALARY:$14.00 per hour
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