About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role:

In the role of In-Room Dining Manager, which is a Department Head position, you will report to the Director of Outlets and will oversee the smooth operation of our In-Room Dining department which operates 24 hours, 7 days per week, ensuring our guests have a memorable and flawless dining experience in their guest room.

To thrive in this role, the ideal candidate will have a solid track record in high quality establishments, a passion for delivering a memorable dining experience and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the day to day management of the operation whilst developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

What you will do:

Maintain a strong operational presence across the main meal serving periods to ensure service standards and the guest experience remain at an optimum

Provide leadership, development, support, coaching and constructive feedback for the team

Cultivate a culture that encourages people to connect and thrive, ensuring we remain a great place to work

Drive performance, identify ways to improve how we do things and leading the way with industry trends

Be proactively involved with the recruitment, selection and retention efforts in order to ensure that top talent are sought, confirmed and retained

Develop strong internal relationships across the Hotel and work closely with key departments who will contribute to your success as a department

Drive profitability by closely managing labour and operating expenses through effective scheduling, purchasing decisions and stock control

Ensure a high level of cleanliness and commitment to WHS, working closely with Housekeeping and Engineering in the process.

What you will bring:

Proven experience as a leader, preferably within a large hotel that delivers five star quality

The ability to build and maintain strong relationships with people at all levels, across all areas, including suppliers, guests and of course our employees

A passion for providing a great guest experience

Solid verbal and written communication skills and strong interpersonal skills

Ability to work with complex software systems in order to manage the department

Highly developed people and business management skills, including payroll, rostering, cost control, expenses, and P&L's

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

If you think you are a fit for this role, we look forward to receiving your application!

The base salary for this role is $86k plus superannuation, bonus plan and benefits.

PLEASE NOTE ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED