Waldorf Astoria is looking for a In Room Dining Server to join the Food & Beverage Team at this gorgeous Atlanta property!

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 Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

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·        Classification: Full-Time

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·        Shift: Various - must have availability to work weekdays, weekends, and holidays.

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Want to learn more? Hotel Website, Facebook, Instagram

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What will I be doing?

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As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nSet up room service trays and tables to prepare for incoming orders\nRetrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms\nServe meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner\nPresent checks to guests and obtain payment\nReturn payments/signed checks to order taker\nPerform order taker duties and answer room service telephone, as needed\nServe alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations\nEnsure knowledge of menu and restaurant promotions and specials\nTake guest food and/or beverage orders and input orders in appropriate point-of-sale system\nEnsure guest satisfaction throughout the meal service\nEnsure serving station is well-stocked at all times\nMaintain room service department area at all the time \nDeliver amenities as requested by coordinator\nKnowledge of food and beverage in order to service and up sell our product, including liquors and cocktails\nMake sure that all silver and glasses are clean, spotless and polished\nDouble check list of items before \"sending\"\nMake sure all ordered items on room service cart and check are accounted for before presenting it to the guest\nSet up cart according to ordered items and prepping for next shift\nSupport the coordinator as needed\nVerify guest satisfaction with each delivery\nAnticipate guest needs, to ensure guests never have to ask for assistance\nAttend all food and beverage training classes \nWish each and every guest a warm farewell and thank them for staying with us\nCheck out room service keys at start of shift and return room service keys at the end of shift\nFollowing the posted opening and closing duties and side work sheet \nAttend daily pre meal/communication meeting \nAttend monthly department meeting \nOther duties as assigned\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family\nMental Health Resources\nBest-in-Class Paid Time Off (PTO)  \nGo Hilton travel discount program \nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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