Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.
Overview
The Room Service Server is responsible for delivering food and beverage orders to guests' rooms in a timely and professional manner. This role involves providing excellent customer service, ensuring guest satisfaction, and maintaining the highest standards of cleanliness and organization in the room service area.
Responsibilities Key Responsibilities:Order Delivery:
Promptly deliver room service orders to guests' rooms while adhering to the hotel's service standards.Ensure that all orders are complete, correct, and beautifully presented before delivery.Assist guests with setting up their in-room dining experience and answer any questions regarding their order.Guest Interaction:
Provide courteous, professional, and personalized service to all guests.Respond to guest inquiries or requests promptly and efficiently, ensuring a positive guest experience.Handle any guest complaints or issues with empathy and resolve them in a timely manner, escalating to a supervisor if necessary.Order Taking:
Take room service orders accurately over the phone, ensuring all dietary restrictions, allergies, and special requests are noted.Communicate effectively with the kitchen staff to ensure all orders are prepared correctly and delivered on time.Maintenance and Cleanliness:
Retrieve used trays, dishes, and cutlery from guest rooms and ensure prompt and hygienic return to the kitchen.Maintain cleanliness and organization of the room service station, including ensuring supplies are stocked.Follow health and safety regulations and hotel policies regarding food handling, sanitation, and hygiene.Team Collaboration:
Work closely with the kitchen, front desk, and housekeeping teams to ensure seamless service delivery.Participate in team meetings and training sessions to improve service standards and stay updated on hotel policies. Qualifications Previous experience in a similar role, preferably in a luxury hotel or resort.Strong customer service skills with a passion for hospitality.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Excellent communication skills, both verbal and written.Ability to lift and carry heavy trays and stand for extended periods.Flexibility to work various shifts, including weekends and holidays. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.