Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:We are seeking a Techno-Functional Business Analyst to support our IT Implementation Project with a strong mix of business analysis skills, technical understanding, and project implementation experience. This role involves gathering and analyzing requirements, collaborating with stakeholders, working closely with development team, functional testing of the system, and ensuring a smooth rollout of IT solutions.

Responsibilities:

1. Business Analysis & Requirements Gathering

· Work closely with business stakeholders to understand their needs and pain points.

· Gather, document, and validate functional and non-functional requirements.

· Translate business needs into system requirement / functional specifications document.

· Conduct gap analysis and propose solutions to address process inefficiencies.

2. Technical Analysis & Solution Design

· Collaborate with development teams to design and implement IT solutions.

· Work on system integrations, APIs, and data flows to ensure seamless connectivity.

· Support configuration and customization of software applications.

· Assist with system design, including workflows, data mapping, and UI/UX enhancements.

3. IT Implementation & Testing

· Assist in system setup, and end-user training.

· Define test cases, conduct UAT (User Acceptance Testing), and validate results.

· Identify and troubleshoot issues, coordinating with technical teams to resolve them.

· Ensure compliance with industry standards and organizational policies.

4. Stakeholder & Project Coordination

· Act as a liaison between business teams, developers, QA, and IT teams.

· Provide regular project updates and manage stakeholder expectations.

· Support change management, training, and adoption efforts.

· Create user manuals, training materials, and system documentation.

Mandatory skill sets:

· Strong understanding of SQL, APIs, system integrations, and data flows.

· Experience with ERP/CRM systems (open source system experience will be added advantage)

· Knowledge of software development lifecycle (SDLC) and Agile methodologies.

Preferred skill sets:

Business & Analytical Skills

· Ability to analyze business processes and define IT solutions.

· Strong documentation skills (BRD, FSD, process flows, etc.).

· Knowledge of business process modeling (BPMN, UML, etc.).

· Experience in data analysis, reporting, and visualization.

Soft Skills

· Excellent communication and stakeholder management skills.

· Strong problem-solving and analytical thinking.

· Ability to work cross-functionally with business and IT teams.

· Detail-oriented with strong organizational and time management skills.

Years of experience required:

4-7+ years of experience as a Techno-Functional Business Analyst in IT projects.

Education qualification:

· Bachelor's / Master’s degree in Computer Science, Information Technology, MBA, or a related field.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering, Master of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

API Platforms, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Structured Query Language (SQL)

Optional Skills

Business Process Modeling, Business Process Modeling Notation (BPMN), Unified Modeling Language (UML)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date