Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

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Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

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Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

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Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

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What will I be doing? 

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An IVD Order Taker serving Waldorf Astoria Maldives Ithaafushi plays an important role in creating a memorable dining experience for our guests. We always aim to deliver an exceptional dining experience that will exceed our Guests’ food, beverage, and culinary expectations. As an IVD Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. and you will be responsible for performing the following tasks to the highest standards: 

\n\nAnswer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner\nEnsure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.\nUpsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items\nTake guest food and beverage orders and input orders in appropriate point-of-sale system\nReconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines\nMaintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.\nHave a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.\nBe motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.\nBe flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.\nMaintain high Team focus by showing team work and support to colleagues in the pursuit of team goals.\nContribute ideas and suggestions to enhance operational/environmental procedures in the Resort.\nActively promote the services and facilities of the Waldorf Astoria Maldives Ithaafushi and the Waldorf Astoria Hotels and Resorts to guests and suppliers of the Resort.\nPerform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.\nEnsure that True Waldorf Service and the Waldorf Astoria Brand Standards are fully implemented and demonstrated by all Members of the Team.\nFully embrace “Live Unforgettable” and deliver “True Waldorf Service”.\nFully support the Company’s values and culture to ensure guest satisfaction.\nBe fully familiar with the Waldorf Astoria Brand Standards and the Quality Assurance Audit and to follow these standards of service at all times.\nHave a complete understanding of the Waldorf Astoria Maldives Ithaafushi Team Members Handbook and to adhere to the rules and regulations of the Resort.\nMaintain a high standard of personal appearance and hygiene at all times by adhering to the Waldorf Astoria Maldives Ithaafushi Grooming Standards.\nReport to work punctually wearing the correct uniform, nametag, capitan order, pen, wine opener and lighter at all times.\nHave a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.\nTake direction from and carry out any requests by management in conjunction with work.\nProvide guests with friendly, efficient, accurate and polite service at all times.\nEffectively communicates with other Team Members including concessionaires and third parties.\nWork closely with all departments of the resort to ensure a thoroughly enjoyable experience for the guests and a profitable hotel operation.\nFollow the established service sequence.\nHandle guest enquiries and complaints according to “F&B Department Empowerment Guidelines”\nComplete all side work and duties assigned.\nReplenish supplies as assigned.\nDo mis-en-place, service, and cleaning in the outlet (heart and front of the house).\nAssists in cleaning of the outlet as assigned.\nCarry out any requests by management in conjunction with work.\nTake direction from the Management regarding operational issues.\nKeep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the Waldorf Astoria Brand Standards.\nMaintain a high guest service focus and always provide Guests with an enjoyable and memorable experience.\nConstantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services.\nMaintain a high guest service focus through a “Can Do” & flexible attitude.\nCultivate guest relations and rapport always aiming to go the “extra mile” with every single guest and anticipate his/her needs.\nGet feedback from guest at least three times per meal period and report to Supervisor and Manager any comments received\nReport to Supervisor and Manager any queries and complaints from a guest immediately.\nPromote the resort’s facilities and services by engaging Guests in conversations about F&B Events, Signature Restaurants, Excursions, Diving, Spa treatments etc...\nSeek to minimise costs through correct use and handling of hotel property, supplies and equipment\nSeeks to minimise breakage through attentiveness and care of F&B equipment.\nEnsure that billing is accurate according to guest’s orders.\nBe aware and responsible to meet daily and monthly forecast and target of food and beverage revenue.\nProvide both guests and fellow Team Members “Live Unforgetble” experience through “True Waldorf Service”, “Inspirational Environments” and “Authentic Moments”, to always maintain a pleasant and seamless working environment.\nFully aware of the Hilton Vision, Hilton Mission and property specific departmental business objectives and targets.\nKeep excellent relationships with team, peers, and all other colleagues of the Resort.\nReport training needs and all relevant matters to supervisor/manager.\nAttend and actively participate in training sessions and monthly communication meetings\nAttend daily operations briefing with direct reports/supervisors.\nKeep courteous, professional relationships with suppliers, colleagues from competition, and from other Waldorf Astoria properties or Hilton Worldwide Properties.\nEnhance and encourage Team Member motivation leading by example at all times.\nBe flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you\n

What are we looking for? 

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An IVD Order Taker serving Waldorf Astoria Maldives is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\nPassion for delivering exceptional levels of guest service\nExtensive Food & Beverage Experience within a luxury setting. \nExcellent communication skills, effective management, leadership, organizational and communications skills\nAbility to assemble, analyze, understand integrated spread sheets and complex technical information.\nStrong presentations skills\nPrioritization skills necessary to meet deadlines\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nDiploma in relevant area, ideally Bachelor's degree in Hospitality Management\nLuxury resort experience\n\n

What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!