Inbound Call Center Specialist I- Remote Arizona Click Here to Apply Online Job Description Come Grow With Us *Must live in or near Maricopa County, AZ Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Grand Canyon Education's Student Contact Center is currently seeking a full-time Inbound Call Center Specialists to assist with answering main toll-free numbers and calls from specialized groups and provide elite service and support for all internal and external customers. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and selected candidates will work a 40 hour per week. While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance. As an Inbound Call Center Specialist, a typical week might include the following: + Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner. + Enter potential student inquiries into inquiry management database with high quality and attention to detail. + Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses. + Exhibit a positive, friendly, and outgoing demeanor. + Strong multitasking skills and ability to navigate in multiple systems. Exhibit strong multi-tasking skills; navigate through various systems and applications in a timely and effective manner + Possess a level of communication skills to accurately collect, relay and track information is necessary. Employ reasoning proficiencies to accurately collect, relay and track information as necessary. + Must be dependable, punctual, and customer service oriented. Must be dependable and punctual adhering to schedule; start time, breaks, and lunch to ensure service level is maintained and enhance availability. + Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics. + Other duties as assigned. The role might be right for you if you have: + High School degree required. + 1-3 years customer service experience within a call center environment. + Ability to type 20 wpm while interacting with callers and system-based tools. + Basic knowledge of Microsoft Office suite. + Strong multitasking skills and ability to navigate in multiple systems. + Possess a level of communication skills to accurately collect, relay and track information is necessary. + The ideal candidate will exhibit a positive, friendly and outgoing demeanor. Must be dependable, punctual, and customer service oriented. + Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. ? What we’ll offer in return: + A career where your work makes a difference in students’ lives. + Opportunity to work from home + Ongoing professional development and growth. + Outstanding benefits and work perks. + Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits. + Collaborative and supportive work environment...and more! Compensation is dependent on experience. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Inbound-Call-Center-Specialist-I--Remote-Arizona\_R000059372) Click Here to Apply Online