Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you! Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch. Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment. Emphasis is on sales for extended warranty plans and product registration. Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan. Upsell customers to additional service plans on older appliances the customer has in their homes.  Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers. Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections. Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. Accurately document information within multiple database systems. Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

Proficient speaking English to US based customers. High School Diploma or GED required. +1 year of experience in a call center environment. Customer Service preferred and Sales experience required Genuine desire to provide exceptional customer service. Ability to understand first call resolution. Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. Self-motivated, able to work independently, and a desire to learn and succeed. Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. Highly reliable with the ability to maintain regular attendance and punctuality. Demonstrates ability to speak off script, accurately, asking questions to identify busy signs Demonstrates ability to build rapport, off script, with customer to identify needs for our product Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Do you have Inbound Sales experience?(Required)YesNoHave you completed the following level of education: High School Diploma?(Required)YesNoAre you comfortable commuting to this job's location (UltraLag, Lagunilla, Heredia)?(Required)YesNoAre you comfortable working on site?(Required)YesNoCurrent location:(Required) Candidate Legal ID :(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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