Create a better #TomorrowWithUs 🚀 
At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact. 
At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more. 
With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers. 
Are you one of them? Come join us! ⭐ 
Your mission will be…  Monitor and improve the overall Incident Management Performance in a multi- provider environmentThrough reporting and analysis, pinpoint inconsistencies and underlying issuesdentify proactively critical areas impacting the correct process execution and the user satisfactionAct in full coordination with the Stakeholders for other processes to maximize benefits and build standard, comprehensive and re-usable solutionsEnsure the quality of the resolution process for Incident TicketsDrive improvement in process and tool functionalities for IncidentAct as operational escalation contact for process related questionsManage delivery of KPIs from Operational teamsProvide support and guidance to assist responsible parties in recognizing problematic areasCollaborate with respective management areas when further escalation and support are requiredEnsure process compliance Siemens-wide on a global and local scale, as well as across ProvidersDrive E2E Management of Service Integration for new Applications/Services to ServiceNow including integration specifications (service design and setup, interfaces, Frontend/ Service Catalog items)ServiceNow Development: transformation of the ServiceNow Incident Management module to support the needs of the business. (Story Management, Agile Development)

We are looking for someone with… 
At least 2 years of professional experience in the area.Strong verbal and written skills.Advanced English language (mandatory).Ability to build long-term relationships with internal colleagues and external providersTeam player and enjoy working in an international and cross-functional teamWorking knowledge of ServiceNow environment.Ability to work independently and take decisions where necessaryGood analytical and reasoning skills.Familiarity with Service Desk environment.Multitask in fast paced, evolving environment.Familiar with IT outsourcing contracts, SLA / KPI’s.Soft Skills (Communication and Relationship management):Good negotiation skills.Passion for customer service.ITIL Certifications are a plus.

Please attach your CV in English. 
 #Siemens #TechHub 
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!