As part of Ericsson's mission to harness new technologies to change the future, we're currently seeking a driven and technically savvy Broadcast Engineer. This critical team member will be responsible for managing and maintaining our broadcast services infrastructure. The role demands a versatile skill set, from project delivery to regular technical support, and may require individuals comfortable with 24/7 shift working arrangements. You'll work hand-in-hand with our Playout Operations team to ensure we consistently deliver a flawless viewing experience to our client's audience.
What you will do:- Liaise directly with customers, managing incidents from inception to resolution. This includes troubleshooting, diagnosing, and resolving technical incidents within their respective platform and escalating issues when necessary.
- Take a leadership role within the team, prioritizing workloads, promoting good practices, and maintaining a professional approach under operational pressures.
- Respond to, investigate, and resolve incidents affecting on-air flow, collaborating with internal and external engineering teams as needed.
- Manage recurring problems by closely working with engineering teams and documenting issues in accordance with set procedures.
- Communicate regularly with internal and external customers regarding incidents, problems, and projects, attending meetings as necessary.
- Plan and execute upgrades on assigned technology platforms, managing relationships with suppliers to ensure suitable support arrangements.
The skills you bring:- Incident management.
- TV Support.
- Broadcast.
- Process Management.
- Service Delivery Business Understanding.
- Change Management.
- Customer Insights.
- Business Communication.
- Stakeholder Management.