Incident Manager Annapolis, MD **Onsite** Contract $27.89/hr - $32.89/hr Long term contract opportunity in Annapolis, MD for an Incident Manager role. The Incident Manager is responsible for the incident management of customers within the Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from customers and Business Units. This role requires to work on-site. Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today. Contract Duration: 12 Months **Required Skills & Experience** + Network+ Certification + Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing. + Knowledge and understanding of ITIL/ITSM concepts and practices. + Experience troubleshooting Cisco devices. + Experience with HSRP/BGP routing protocols. + This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR + HS Diploma/GED with 2 years of experience + Strong Customer Service skills + Efficient at multitasking. This includes taking on multiple responsibilities, prioritizing and delegating. **Desired Skills & Experience** + CCNA Certification + Knowledge of Remedy, Netcool, Office 0365, ServiceNow **What You Will Be Doing** + Monitor network management system and engages telecom providers to drive restoral efforts. + Track incident details and keeps information updated in the incident management tool in a timely manner with accurate information. + Solve systems and network problems/questions with limited scope and complexity. + Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. + Identify resolutions of routine technical queries from the Client’s customers and Business Units. + Take guidance from other team members or management to resolve less routine issues. + Work with Senior Team Members to resolve moderate to complex issues with critical customer services. + May take the lead role in resolving less complex issues. + Use discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. + Monitor and troubleshoot system performance, troubleshoots, resolves, or escalates network issues. + Understand deployment, configuration, and maintenance routines and develops tools to make the process more efficient. + Participate in network solutions design and configurations. + Analyze issues and provides customers with guidance to resolve problems, this includes great focus and attention to details. + This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** VMS Sourcing **Specialization:** Incident Response