RISK AND INCIDENT ANALYST – TECHNICAL - SYDNEY

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The primary purpose of this role is to perform data/information analysis, providing meaningful information to the tear and to technical leaders to ensure current and emerging risks are appropriately identified and assessed.

 

About the role

Conducting data extraction and analysis to assess and report on the performance of Technical Operations, as well as providing focus on thematic issues arising from compliance and risk incidents investigations.

Producing monthly reporting on activities and results within the Technical Operations team, including results and insights, and making recommendations on improvements to processes that can lead to sustained results improvements.

Liaising with the Information Technology data warehouse and internal Technical teams to obtain data to aid in assessing the quantum of impacted customers, remediation and rectification activities, and analysing received data to ensure quality and accuracy.

Monitoring and reporting on success measures for implemented change (resulting from incident management).

Implementing and producing appropriate incident resolution activity reports and trend analysis reports based on incident resolution activity.

Providing analytical support for the evaluation of Significant Dealing notifications from partners.

Monitoring complaint reporting to identify if selling outside of the Target Market Determination (TMD) is occurring and supplying complaints data to Technical teams.

 

About you

Tertiary qualification in a relevant discipline.

Experience in an analyst, risk management or auditor role, acquired in a complex, matrixed financial services or general insurance organisation.

Understanding of insurance lows, legislation, regulations, and prudential standards.

Demonstrated ability to use analytical tools and software (SAS, MS Excel, etc.)

Proven analytical and critical thinking capability to analyse and interpret a range of data, identify patterns, trends and Links that inform judgements and solutions and make recommendations for remediation activity.

Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.

Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

 

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers