At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
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Key Responsibilities:
Lead the incident management process for the family of events, including platform/product incidents, cyberattacks, data protection, or information security hazards. This encompasses incident identification, classification, response, resolution, and post-incident analysis.
Coordinate with relevant departments to ensure a swift and effective response to incidents.
Communicate effectively with stakeholders at all levels during an incident, providing regular updates and ensuring transparency.
Develop and maintain incident management policies, procedures, and documentation to ensure a consistent and effective response to incidents.
Conduct post-incident reviews and root cause analyses to identify areas for improvement and prevent future occurrences. Represent the department in the follow-up meetings with the other product or platform stakeholders, ensuring the logging and follow-up of all remedy activities resulting from the root cause analysis.
Onboard and train regularly staff on incident management procedures and best practices.
Monitor incident trends and metrics to identify patterns and areas for improvement.
Participate in the development and testing of business continuity and disaster recovery plans. Issue and deliver extended availability reports to customers.
Job Requirements:
Hard skills:
Experience: preferably internal and long-term (8+ years)
Understanding of the Platform Architecture
Data Protection and GDPR knowledge (high level of awareness)
Experience or familiarity with Security Certifications
Strong understanding of ITIL practices, particularly in incident and problem management
Tech skills and knowledges:
experience in software development life cycle
familiarity with continuous deployment methodology and other common DevOps tools
scripting experience
experience working within cloud infrastructures
experience with monitoring solutions Zabbix, Nagstamon
knowledge in networking technologies & Cloud specific network assets
database experience
experience with ticketing systems
experience supporting Windows, Linux OS
familiarity with container technologies
knowledge of storage technologies
experience working in a virtualized environment
proficient with configuration management and provisioning tools (preferably Ansible and Terraform)
Soft skills:
Communication: ability to communicate with both technically-minded and non-technical audiences in English, conveying messages in non-technical language when necessary
Decision-making: main decision-maker in the incident process
Analysis: strong ability to analyze data and present conclusions and ideas effectively
On-call duty: ability and flexibility to be on-call for escalations and support, migration and deployments.
Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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