At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Incident Response Specialist supports the Bank’s Corporate Security & Investigations (CS&I) incident response program by remotely/virtually assisting Regional Security Managers (RSMs) with investigating reported security incidents occurring throughout North America. The CS&I incident response program is designed to identify and mitigate risk to ensure for the safety and security of U.S. Bank employees, properties, assets, and customers.

 

Specifically, the Incident Response Specialist works a designated shift with the following responsibilities:

Receives and responds to incident alerts reported to the Bank’s 24/7 Security Control Center. Common incidents include vandalism, suspicious activity, theft, threatening behavior, property damage, trespassing, law enforcement information requests, etc. Communicates by telephone, email, and messaging platforms with reporting parties and victims to obtain incident information Follows procedures and playbooks to provide initial risk mitigation optionsEscalates life-safety, reputational risk, or high priority incidents to RSMs and/or CS&I leadershipReviews video from the Bank’s video management system to obtain incident information, capture images, and identify video related to incidents. Occasionally may monitor live, in-progress events Regularly collaborates with RSM’s, Security Control Center operators, and intelligence analysts to help identify and mitigate physical security risks resulting from incidentsLiaisons with first responding local, state, and federal law enforcement officers Enter incident information and attached documents/images/video into case management systemPerforms other incident related tasks and follow-ups as assigned   

 

Incident Response Specialists will be assigned to a regional team and are expected to build and maintain good working relationships with CS&I teams/groups, Bank employees, and external law enforcement.

Basic Qualifications

Bachelor's degree, or equivalent work experienceTypically 1+ year of applicable experience

Preferred Skills/Experience

One year experience in law enforcement, military, or professional corporate security function.  Intern and unpaid (reserve/auxiliary) related law enforcement experience is qualifying experience Basic understanding of the Banking and Financial sector preferredGeneral knowledge of penal statues related to threats, trespassing, vandalism, etc. Able to follow defined processes, policies, procedures, and guidance documentsBasic level understanding of physical security systems Proficient technical aptitude to utilize computers, cellular phone, messaging forums, CCTV system, case management system, and other Corporate Security software platformsAbility to communicate effectively in times of crisis and security incidents, and with a broad range of Bank stakeholders, including victims of security incidentsSome college coursework in criminal justice, homeland security, or related areas preferred

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. 

**We are hiring in the following locations:

St. Paul, MN

Gresham, OR

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,855.00 - $76,300.00 - $83,930.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

U.S. Bank accepts applications for this position on an ongoing basis.