Job Title - Incident Specialist-Incident Management Location- Gurugram/Noida To work in a 24X7 technology restoration and availability command center as an incident commanderTechnical Skills required + 3 - 6 years of experience working in the same role + Experience with ITIL v3/v4, specifically in the area of Incident, Problem and Change + Exposure to tools like WebEx Teams, SharePoint, Service Now + Experience in managing and defining best practices based on the ITIL Incident framework + Strong written and verbal communication and relationship management skills + Deductive reasoning + Command and Control presence while managing critical incidents + Maintains a professional demeanor and attitude while being assertive + Ability to challenge information if the response does not fit the situation + Extensive problem solving, organizational and project management skills. + Extensive experience with standard desktop tools, including Microsoft Office. + Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment Soft Skills required + Should be able to drive restoration calls independently + Attention to Detail + Quality Focus + Good analytical skills and be able to correlate the issues + Excellent problem solving and resolution skills + Promoting Process Improvement + Flexibility to work in night shifts + Self-starter; ability to begin working with minimal coaching. + Strong communication skills. Provides information to others both internal and external to the organization. + Good decision making + Ability to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities + Driving the restoration of high priority incidents engaging right resources at the right time + Engage & drive restoration with required vendors + Driving the calls with command and providing updates to the senior leadership + Driving the efficiency and effectiveness of the incident management process + Producing management information, including KPIs and reports + Monitoring the effectiveness of incident management and making recommendations for improvement + Driving, developing, managing and maintaining the major incident process and associated procedures + Reviewing and auditing the incident management process + Oversee and support senior business and IT managers in meeting established SLA’s required to meet regulation standards Formal Education & Certification + Bachelor’s degree in computer science / information system or equivalent + ITIL certified – Added advan #LI-RK2 2552085 Job Title - Incident Specialist-Incident Management Location- Gurugram/Noida To work in a 24X7 technology restoration and availability command center as an incident commanderTechnical Skills required + 3 - 6 years of experience working in the same role + Experience with ITIL v3/v4, specifically in the area of Incident, Problem and Change + Exposure to tools like WebEx Teams, SharePoint, Service Now + Experience in managing and defining best practices based on the ITIL Incident framework + Strong written and verbal communication and relationship management skills + Deductive reasoning + Command and Control presence while managing critical incidents + Maintains a professional demeanor and attitude while being assertive + Ability to challenge information if the response does not fit the situation + Extensive problem solving, organizational and project management skills. + Extensive experience with standard desktop tools, including Microsoft Office. + Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment Soft Skills required + Should be able to drive restoration calls independently + Attention to Detail + Quality Focus + Good analytical skills and be able to correlate the issues + Excellent problem solving and resolution skills + Promoting Process Improvement + Flexibility to work in night shifts + Self-starter; ability to begin working with minimal coaching. + Strong communication skills. Provides information to others both internal and external to the organization. + Good decision making + Ability to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities + Driving the restoration of high priority incidents engaging right resources at the right time + Engage & drive restoration with required vendors + Driving the calls with command and providing updates to the senior leadership + Driving the efficiency and effectiveness of the incident management process + Producing management information, including KPIs and reports + Monitoring the effectiveness of incident management and making recommendations for improvement + Driving, developing, managing and maintaining the major incident process and associated procedures + Reviewing and auditing the incident management process + Oversee and support senior business and IT managers in meeting established SLA’s required to meet regulation standards Formal Education & Certification + Bachelor’s degree in computer science / information system or equivalent + ITIL certified – Added advan #LI-RK2