The opportunity

The Income-payout Officer provides administrative support to internal and external customers (policyholders, partners and distributors) who request for VUL income payout and inquiries. Ensures that customer transactions are done within turnaround time (TAT).  

The role includes handling of income payout related transactions, providing resolution to any issues/discrepancies that may arise related to disbursement and adhering to established procedures and policies set by the Company.

Responsibilities:

Handling of the end to end process of income payoutDeals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related income payout transactions.Able to give ready answers to inquiries on products, interest rates, policy values and other policy information.Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications.Promptly reports any error/issues or concerns that could impact the process and request of the clientsEnsure that processes are in accordance with the company’s guidelines and procedures.Able to attend to other transactions such as Disbursement Batch processing and Bridger CheckingTimely preparation and submission of the assigned report/s

How will you create impact?

The role will be reporting to the Client & Account Manager.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Degree Holder of any four year course2-4 years of professional experience in the Life Insurance industryCertificate in Life Insurance or Diploma in Life Insurance would be an advantageGood working knowledge in MS Office Applications (i.e., Word, Excel, Power Point)With Customer Service Mindset and Good Communication and Listening Skills

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid