Position Summary...Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

The Global People Team is a fast-growing team of over 300+ talented professionals currently spread across several Center of Excellences including, Total Rewards, Talent Architecture, People Operations, Data Analytics & Insights, and Talent Acquisition. All these teams are co-located in India, working closely with their global counterparts. Our teams work as a globally distributed but tightly integrated network that is transforming the People landscape of the Fortune 1 company. 

The Global People Team is driving change by faster cycle-times, improved capabilities, deep domain expertise, and a high-quality talent hub. We are keen to bring in high potential talent to be a part of this exciting journey of ‘accelerating enterprise transformation’ and achieving greatness. Come on, join us to make a difference!

The People Services team is a dynamic and multi-functional team spanning across several pillars like Contact Center, Data Administration, Recruiting Services, Unemployment Claims, Canada HR alongside critical support teams like Transaction Support, Integrations, Quality Assurance, People Analytics and Reporting. This Bangalore based team collaborates and works together with our colleagues based out of Charlotte (North Carolina) and Bentonville (Arkansas) creating benchmarks around customer service delivery and a superior associate experience. 

Our speed, accuracy, on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture. Ready to jump in and be a part of this team? 

What you’ll do :

Delivers customer service by addressing and resolving customer disputes and ad hoc queries that require thorough research; works with customers to escalate their inquiries, provides status updates and advice to management; communicates with customers both verbally and in writing; conducts compliance reviews; negotiates dispute resolutions; analyzes, interprets, and consolidates information for customer review; and facilitates communication between the customer and the business area.

Ensures adherence to local, state, and federal laws, as well as company policies and procedures, by analyzing and interpreting reports, implementing and monitoring HR compliance processes, executing action plans for improved performance, and guaranteeing the confidentiality of information, documentation, and assigned records.

Ensures work is precise, complete, and timely and efficiently carries out essential functions in the current position, completing work assignments with minimal or no supervision, within set deadlines, and effectively prioritizes tasks.

Works hand-in-hand with managers, fellow employees, clients, and other business associates. 

Identifies and suggests ways to enhance the Data Admin process through innovative thinking. 

Exhibits strong written and verbal communication skills, effectively multi-tasks in fast-paced environments, and adheres strictly to deadlines. 

Displays independent thinking in identifying problems and formulating fitting solutions related to the process. 

Adheres to ethical standards and professionalism, promotes a positive attitude, and works collaboratively as a team player.

What you’ll bring :

You make sound judgment and promote a customer/member focused environment and flexible to work in night shift and weekend working. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs and initiatives in order to improve the community. You build and sustain internal and external relationships.

MS ExcelMS PowerPointPresentation SkillCommunicationReportingExperience in Workday would be plus Experience in Service Now would be plus 

Qualification – Any Graduate

Required Experience – 6 months to 1 year.

Job Location – Cessna Business Park, Walmart Global Tech - Pardhanani Wilshire II, Bangalore.

Work hours / Shifts – Flexible and ready to support rotational shifts.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail

  

Benefits:  
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.  
   
Equal Opportunity Employer:  
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  
 
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area. Option 2: 1 year's experience in business, human resources, information technology, or related area. Option 3: Associate's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related field.

Primary Location...Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India