Training Planning & Design. Based on Store Visit outcomes, partner with Area Managers, to discuss Shop Professionals KPIs and related skill gaps and define the Area action plan. Keep a regular communication routine with Area Managers to align on professionals’ performance development priorities, share feedback. Understand business needs and priorities and act accordingly, developing the right skills If assigned a Master Trainers role in one or more workstreams, work with the Global Training Community to co-design the content and do the required fit & gap activities. Design local contents within a global framework for local modules and contents.

 

Training Delivery & Monitoring. Deliver training initiatives, following the planned training schedule per month and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training.  Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge. If assigned a Master Trainers participate in the global Train the Trainer and to support the own team at country level with the delivery of a local TTT.  Correctly track all the training initiatives on the LMS, guaranteeing availability of reliable data for analysis. Monitor and map learning outcomes and align Area Managers on any follow up required. Actively contribute to the Global Training Community, sharing proactive feedback, best practices and providing inputs for improvement.

 

Customer Experience Improvement. Leverage on audiological background and knowledge to support HCPs in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol (HCP Trainers). Develops Client Advisor competencies to perform their role with high professionalism, to positively manage customers’ expectations, generate new business opportunities and support HCP’s in achieving targets (Client Advisor Trainers)

Review and update own knowledge and experience to maintain and improve the quality of information being taught.

Qualifications and requirements of the role:

Minimum Educational Qualification: Qualification in Audiology (Bachelors or Masters Equivalent). Strong clinical, business and supervisions skills. Should have handled a clinical role in the past.