Job Purpose:

Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role in Business. All the necessary training and support will be provided to adhere to the below-mentioned roles and responsibilities.

Job Specification: 

Front Desk Maintenance: 

Handle customers at the front desk. If required open the door for them.  Come out of your desk to attend to them. Greet and treat the client well at clinic.  Provide them with the required information. Capture all the required information in the registration form. Handle incoming and outgoing calls.

Clinic Administration:

Must maintain clinic hygiene as per company standard. Refilling office, stationery and pantry requirements. Maintain actual bills and send the monthly records to finance team. Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file). Checking all the couriers including stationery, hearing aids and other documents from head office or any other clinic at the same time. Accountable for all financial transactions in the clinic.  Pay utility bills on time. Responsible for maintenance of shop and expenses. Sending Reports on time. Details and formats of reports will be shared properly.

Customer Service:

Represent Amplifon Values, Mission and Vision in front of the customers. Create customer satisfaction by maintaining good relationship, providing right information and best quality services. Register the client and the complete customer journey in VC (Internal software) on daily basis. Maintain patient file with all the required forms. After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.

Sales: 

Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.   Additionally, a minimum of 12 follow-up calls to book appointments for exiting clients per day. Actively participate in revenue generation at the clinic. Actively participate in promotional activities like outreach programs and attend camps. Arrangement for camp. Seamless coordination among sales team and audiologist. Believe in teamwork.

Job Qualifications: 

Minimum Educational Qualification: Bachelor’s degree in Any field. 

 

Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am