We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

 

The Indoor Mapping & Location Technician will play a critical role in executing on-the-ground activities for indoor mapping at Caper Store sites. This role involves setting up and overseeing SLAM scans ‘Location indoor mapping' and location data collection to ensure successful deployment and operational alignment with our strategic goals. Flexibility and adaptability to last-minute changes are essential, as the position requires extensive travel, primarily in the Northeast and Midwest regions in North America.

This remote role demands between 75% to 100% travel during peak periods for complex implementations. The Indoor mapping & location technician must be comfortable spending extended periods on-site during these times, being on their feet for long hours and interacting with store employees throughout the setup process. Success in this role requires the ability to see tasks through from start to finish with minimal input from the team while adhering to tight deadlines. Effective communication with internal and external stakeholders is crucial, ensuring that findings and operational updates are clearly conveyed to align all parties involved in the location indoor mapping process. 

 

ABOUT THE RETAIL OPS EXCELLENCE TEAM 

Caper builds smart shopping carts using deep learning and computer vision for a seamless grab-and-go retail experience. Our plug-and-play solution needs no store renovations; retailers simply buy the carts to gain cashierless capabilities. Caper, a fast-growing retail automation product, costs less than 1% of competitors’ infrastructure and is widely adopted. Our cross-functional team solves problems our customers love.

The Retail Ops Excellence (ROE) Team's mission is to deliver excellence as we launch and scale in-store technology through the development and execution of operational solutions that support the growth and success of all Instacart stakeholders. The Programs & Implementation Team, as part of the ROE Team, manages the development, planning, and rollout of solutions across new launches, expansions, and new features while also fostering continuous improvement to provide a best-in-class store experience for users, keeping retailers in mind.

In this role, you will collaborate closely with the Caper Value & Personalization Product Team which creates features that make Caper carts the obvious choice for every customer by maximizing in-store savings. This partnership is vital in enhancing Caper's smart shopping cart solutions, which utilize deep learning and computer vision for a seamless grab-and-go retail experience.

 

About the Job 

Own Complex Implementations: Lead the setup and execution of SLAM ‘Indoor location mapping’ scans at scale, transforming grocery retail spaces into digitally mapped environments. You will have significant ownership over the process and the opportunity to impact how our technology integrates seamlessly into various retail settings. Tackle Exciting Challenges: Work in a fast-paced, constantly evolving environment where you’ll face complex logistical and technical challenges. Your role is pivotal in ensuring our technology works flawlessly, adapting solutions on-the-fly to meet site-specific conditions. Drive Impact Through Collaboration: Collaborate closely with product and engineering teams to optimize the deployment of cutting-edge solutions. Contract Duration: This contract is valid through the end of 2024, with the possibility for extension.

 

About You

Minimum Qualifications

General understanding of grocery store operations, including familiarity with product categories and layout. Strong communication skills for effective interaction with store staff, retailers, and stakeholders. Valid driver's license and the ability to manage your own schedule based on project goals and a planned roadmap. Flexibility to work varying hours, aligned with retail store operations, to achieve weekly targets. Physical ability to be on your feet for long periods of time, ensuring active engagement in on-site tasks. Capability to track and manage travel expenses efficiently.

 

Preferred Qualifications

2+ years of experience in a hands-on retail, e-commerce, or related operational role, such as store launches, warehouse operations, or fulfillment centers. Background in operations or technical roles within the retail industry or experience with logistics process and technology preferred Strong organizational and time-management skills, with the ability to prioritize tasks effectively. Previous experience collaborating with cross-functional teams, particularly in product development or engineering contexts. Experience working in fast-paced environments, adapting quickly to change.