Description -

HP Indigo is one of the fastest growing business in HP and in the graphics industry. In this position, you will be responsible for a team that focus on delivering the best in class customer experience with high employee engagement and manage a full P&L across US, Canada and Latin America.

You will lead a large team (several hundred full-time and contract employees) and broad functions within a multidisciplinary organization.

You will be responsible for operational success, strategic alignment and integration of activities with other major organizational functions (GTM and GBU).

You will be fully accountable for the success of the organization, set strategy, policy and direction and own an end to end P&L accountability.

You will be a key advisor to executive management in influencing the strategic direction of the business.

Responsibilities

Drive service growth targetsDeliver on the Services P&L goalsDeliver best in class Service Operations ( MTTR, MTTA, FTF)Deliver best in class customers experience and grow Total Customer Experience and Net Promoter ScoresManage multidisciplinary organization with large employee headcountProvide leadership in the development and execution of service segment strategies and delivery capabilities at the region.Accountable for leading an organization of managers and individual contributors by setting overall initiatives, allocating financial and human capital for programs and solutions, and ensuring timely and effective delivery of the services segment business.Works to develop and implement services, solutions, or programs that fuel profitable growth, while also meeting emerging customer/market needs.Develops forecasts of the service’s resource requirements and the processes/tools needed to support service delivery.Evaluates business performance, monitors market trends, analyzes competitors’ offerings, and solicits input from clients, partners and sales teams. Implements corrections, cost reductions and incremental growth actions to achieve revenue, profit and/or TCE goals.Effectively partners with Sales, Supplies, Marketing organizations providing overall thought leadership specific to service segment.Leads the development, implementation, and maintenance of systems, procedures, and policies; identifies consequences of decisions on a regional or global level and recommends appropriate solutions and areas for improvement.Consults with business leaders at the executive level to drive and influence strategic decision-making within a broad scope (e.g., mitigating risk, approving significant programs/deals).Transform the Service organization into a Customer success one (move from Break & Fix to Customer growth)May be responsible for significant dotted-line employee reporting relationships.

Education and Experience Required

Advanced degree strongly preferred.Typically 14+ years of experience in Service Business Management or exhibiting an exceptionally strong background in some other relevant and applicable area of business.Typically 4+ years of people management experience.

Knowledge and Skills

Superior ability to provide service business management consultation to senior managers within area of expertise.Superior market knowledge. Broad knowledge competitive market dynamics, business models, business strategies and processes.Exceptional skills in management of people and business relationships, knowledge in organizational design and planning and team productivity in a cross-functional organization.Superior understanding of business management principles, financial expertise and strategic planning methods.Recognized as authority in their area of expertise.Excellent project management and prioritization skills.Excellent people management skills, including managing teams across geographies.Excellent communication skills catered to a wide variety of audiences.Strong leadership and staff development skills.Excellent consulting, influence, and negotiation skills.

Impact/Scope

Owns and manages significant revenue targets.Responsible for the overall management of a service segment at the region or worldwide level.Typically partners with managers and executives.Provides thought leadership on strategies and plans.

Complexity

Typically manages senior individual contributors and managers.Works across multiple units business- or function-wide to deliver service segment solutions/programs.

The base pay range for this role is $160,000 to $240,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including 4-12 weeks fully paid parental leave based on tenure; 11 paid holidays; Additional flexible paid vacation and sick leave (US benefits overview)