Objectives

Manages, control and develop the Oil & Energy Customers engagement strategies/activities in the country in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources

Job Duties

External:

Global Customers – New & ExistingIdentify and develop potential, sustainable customer relationshipsPartner with local external stakeholder to coordinate customer requests and services that are being promotedDevelop and maintain strong existing customer relations and loyaltyRespond to customer RFI, RFQ (Request for Information, Request for Quote) and TendersRespond to customer needs/enquiries/complaintsLead in engagements and strategic customer interfaces

Internal:

Country CommercialImplement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgetsPartner with local, district and regional management to coordinate customer requests and services that are being promotedProvide customers specific advice/information to Country IP Head to facilitate business performance review & evaluationSupport Country IP Head to devise, fine tune and implement overall Business Development strategy and directivesCoordinate with different departments to deliver quality service to customersMaintain good communication and working relationship with others functions Strategic Business DevelopmentLead customer meetings/sales visits (potential and existing) and present company capabilitiesIdentify and develop sales leadsDrive market profiling and customer/competitor research & analysis activities to understand and identify market opportunities and challengesEnsure effective pricing strategies are developed to sustain profitable growthComply with QHSE procedure and regulationActively participate in all QHSE program Customers Business Performance & ResultsResponsible for achieving Customer business targets and KPIs

Championing Quality & Improvement

Defines and implements IP Department ISO standards in line with corporate instructionsRegularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined

Customer Sales Operations Management

Ensure the development and maintenance of the customer database and its use for identification and segmented targeting of global customers and prospects for IPCoordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product managementComply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations, and participate in their programs.

Job Requirements

Education background minimum Bachelor DegreeExperience in Forwarding especially in Industrial Project at management level min. 5 yearsEnglish Fluency both in writing and speakingComputer Literacy is a mustResults oriented without compromising Respect Skills:New Business DevelopmentAccount ManagementPresentation & Storytelling skillsChange ManagementCross-cultural competenceCommunication skills - written and spoken and information sharing

Interpersonal skills

Planning and organizing skillsLeading and controlling skillsBusiness Processes-know-howFinancial skills /budgetingSocial Competence

Influencing and Negotiation Coaching

Facilitation SkillsAnalyzing skills and analytical thinkingProject management skills