Schneider Electric has an opportunity for a Industry Automation Service Representative  in our Guatemala location. 

 

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

 

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Great people make Schneider Electric a great company.

 

What do you get to do in this position?

 

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing industrial automation customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.  Work on competitive equipment may also be part of the role. 

Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR.  He/She will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. 

FSR must be available to\: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

Essential Responsibilities

  

    Comply with Safety and cyber security policies, practices and procedures    Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.    Perform Preventive, scheduled and unscheduled Maintenance on equipment     Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer     Analyze and explain reports results to customers and management     Certification & accreditation could be required vs  Business and Country regulations.    Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)    Understand scope of work,  respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)    Support planners, coordinators, project manager to get good customer site condition understanding      Escalate quality or technical issue detected on field    Understand Ecostruxure offer and provide technical explanation to customers      Use all digital tools designed for SE FSR    Track Installed Base (serviceable assets)    Advise customers on different opportunities to optimize its install base and create lead generation business opportunities      Perform Field Services Operations by providing best in class customer experience and promote Schneider signature    Lead groups of people (other technicians) in order to accomplish technical and safety requirements