Informal Provider Specialist Location: Remote Job ID: ATR 17358 Job Description Job Title: Informal Provider Specialist Job Location: Remote Eligibility/Clearance: Must be authorized to work in the US Job Description: The Informal Provider Specialist is a role within the Payment Processing Department that receives, reviews, and determines informal applications for potential Informal Providers and Customers who request to receive informal services. The Informal Provider Specialist will review all initial and renewal applications/ documents and provide outreach to both the Customer and potential Provider in a courteous and timely manner. The Specialist is responsible for ensuring that each potential Provider is well informed of all safety standards and that these standards are being upheld by the Provider once approved. The efficient utilization of various software applications is an essential part of this role, including video meeting systems, telephone systems, Google Workspace applications and other resources. The Informal Provider Specialist will enter applicable information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Key Tasks -Make outbound telephone calls and emails in a courteous, timely, and professional manner. -Perform research within other systems to resolve email inquiries, such as identifying a person’s case status and any missing information associated with their case -Make all case determinations by each specified determination date. -Document interactions using the Child Care Information System CCATS. -Conduct Home Inspections with a keen and attentive eye ensuring that all safety standards are being met. -Following established escalation process for customer inquiries requiring more investigation and/or a higher level of support -Ensure that all renewal documents are requested promptly and received by the required renewal dates. -Utilize departmental knowledge bases and training material to adequately request missing document and/or document corrections. -Maintain up-to-date knowledge of policies and procedures as applicable -Adhere to published schedule according to attendance guidelines -May be required to work some evenings, weekends, and holidays with advanced notice -Perform other duties as assigned Qualifications and Skills Education: -High school diploma or GED required Experience: -One-year customer service or case management or informal provider specialist required -Knowledge of or experience with accessing multiple database production systems simultaneously SKILLS AND ABILITIES -Must be able to read and speak English clearly, professionally and fluently. -Strong attention to detail required for this role -Ability to read and speak Spanish fluently(optional) -Intermediate to advanced computer skills -Excellent listening and human relations skills -Must be able to organize simultaneous tasks for individual assignments and understand each task's process or workflow. -Strong typing and writing abilities -Ability to respond appropriately to changing situations -Proven ability to work as a team member Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability. 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