Our Exciting Opportunity 

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly application/infrastructure monitoring! 

What you will do: 
•    Monitoring of the production system & ensuring its performance and stability
•    Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
•    Trouble Tickets resolution – Resolve day to day customer issues 
•    Coordination with IT/network teams to resolve any operational or functional issues 
•    Responsible for answering adhoc requests from various teams
•    Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
•    Deploy CRs on production environments and ensure smooth system performance
•    Follow ITIL processes and exhibit expertise in Incident, Problem and change management
•    Ensure SLA compliance for application and trouble tickets
•    Manage system inline with business expectations for processing/ reprocessing of data in production to comply with regulatory / statutory / business related reporting requirements from time to time.
•    Oversee Extract, Transform, Load (ETL) processes to ensure data is accurately and efficiently integrated into the warehouse.
•    Troubleshoot and resolve issues related to data integration and ETL workflows.

To be successful in this role, you must have: 
•    Strong knowledge of data warehousing technologies and ETL tools (e.g., Oracle, Informatica Powercenter)
•    Good understanding of Informatica architecture.
•    Admin knowledge for Callidus Commissions / On Cloud (TrueComp Manager)
•    Good knowledge on Informatica ETL tool and SPM.
•    Expertise in SQL, PL/SQL procedure and packages
•    Good knowledge on Demand Framework, Compensation rules, Compensation modelling
•    Expertise in Callidus reporting tools such as crystal reports, commission reports.
•    Familiar with Unix/Shell Scripting
•    Good communication skill
•    Knowledge of deployment and maintenance of ICM, Callidus related binaries.
•    Should be willing to work in 24*7 environment

Key Qualifications:  
Education: Graduate in Computer Science or similar  
Minimum years of relevant experience: 6-8 years into ETL, ICM, Callidus 

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || [[location_obj]]

Job details: Technical Authority Expert

Job Stage: Job Stage 5

Primary Recruiter: Subrata Sarkar

Hiring Manager: Gireejesh Mathur