Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Responsibilities 

\n\n Completing Level of Care Eligibility Tool (LOCET) and other applicable assessments.\n Making appropriate referrals to non-OAAS community services.\n Analyzing requestors’ needs and researching available resources to meet those needs.\n Completing intake process for requestors of Louisiana long-term care programs.\n Managing incoming and outgoing phone calls to Waiver and Long Term – Personal Care Services (LT-PCS) requestors and recipients.\n Utilizing CONDUENT and DHH databases to input and update requestors and recipients’ information and track applicants/recipients’ application process for Elderly and Disabled Adults (EDA), Adult Day Healthcare Center (ADHC), Program for All-Inclusive Care for the Elderly (PACE) and LT-PCS programs.\n Handling TTD/TTY (telecommunications for deaf or hard of hearing) assistance calls.\n Participating in appeal hearings.\n Providing consultation and assistance with the application process.\n Participating in Continuous Quality Improvement (CQI) process. \n Performing post-assessment tasks related to LOCET mailing and follow-up for EDA and ADHC requesters and recipients.\n Ensuring that problems are promptly addressed, documented, and rectified on time, with the proper follow-up and professional customer service.\n Providing prompt, professional customer service to ensure that all necessary information is covered and gathered from requestors and recipients in a clear, consistent, and professional manner.\n Participating in departmental “team effort” functions and projects.\n Participating in ongoing departmental and CONDUENT training activities.\n Performing other duties as assigned by management staff.\n\n

Requirements

\n\n Have a bachelor’s degree in a human services field.\n Possess a minimum of one year experience in social and/or human services, preferably working with the elderly and disabled adult population.\n Exhibit working knowledge of and experience with the Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office of Citizens with Developmental Disabilities (OCDD), and/or Home and community-based waiver services.\n Know about Medical and developmental disability terminology.\n Able to maintain strict confidentiality, work independently and autonomously, and remain flexible and composed under pressure.\n Have experience with social assessments and evaluations.\n Exhibit strong written and verbal communication skills.\n Possess effective task and project organization abilities. \n Be proficient in word processing and relevant computer applications. \n Have experience in customer relations and service. \n Demonstrate leadership and motivation.\n Show willingness and ability to travel. \n\n

Flexible Working

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

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In this role, you can expect the following working conditions:

\n\n Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.  \n\n

Working For You

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Perks and rewards designed for you:

\n\n Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.\n Retirement Savings: We will support you as you save for your future.\n Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\n Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\n Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\n Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\n\n

Join Us

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At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 

\n\n Bring your authentic self to work \n Grow and thrive, both personally and professionally \n Make a difference with our clients, in our communities, and with the millions of people we support \n\n

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

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Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $15.63 per hour.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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