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Description: In the role of Manager,Security & Compliance Customer Trust (SCCT) you will be responsible for working on various Salesforce customer-facing activities ensuring customer (Mainly  Japan and Korea based customers)  understanding and accepting of our security controls and processes. 

Responsibilities

Support the business (Sales, Customer Success, Program Architects and others) by leading all security and regulatory compliance conversations, security workshops and reviews with customers and prospects

Support the sales and pre-sales teams in responding to customer risk and security questionnaires and queries

Support customer audits and assessments

Support Salesforce Legal, Privacy and other teams on customer contract negotiations

Ensure field sales, services and partner teams are consistently enabled with the latest and best positioning around Salesforce security and complance

Work with other teams within Salesforce such as Product, CSIRT, Infrastructure etc. to build knowledge required to support the region

Contribute towards team projects by working together with members within the SCCS team

Provide product/service and security roadmap updates and security and compliance education and training to Sales, CSG teams as well as customers

Experience/Skills Required

Bachelor’s degree in Computer Science or a technology related field or 5+ years experience within a Global enterprise environment with a focus on security and compliance across multiple regions (mainly Japan & Korea) 

3+ years of customer facing presentations to Key person of IT security as well as technical experts

Basic knowledge of cloud computing. Experience of building Salesforce is a plus.

Comprehensive knowledge of current risks, security frameworks (ISMS, COBIT5, NIST, etc.), and trends (security, risk management, governance framework, Privacy)

Familiarity with Japan local regulatory standards and requirements, preferably across the Financial Services industry (ISMAP, FISC, PCI, CSA ISO27K GDPR etc)

Good organizational skills

Strong written and verbal communication skills across multiple levels and functions( Excellent communication and presentation skills)

High level fluency in Japanese and business level English (or have motivation to get business level English communication skills)

It would be even better if Korean was spoken. 

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